COVID-19 MEASURES AND POLICIES

In these challenging and unprecedented circumstances, at Hotel Valerie we believe in our duty to care for our guests and team members, who enter our facilities.

Most importantly our goal is to continue providing the characteristic exceptional services, safeguarding health and safety through the implementation of a range of prevention and hygiene measures.

COVID-19 policies and measures are provided to guests, customers, and team members and are constantly reviewed and evolve according to the current situation.

Copies are provided at hotel receptions. Any questions or queries should be addressed in the first instance to the Hotel manager, who will seek guidance, if necessary, from the Health and Safety Manager and the Health and Safety Director.

Training is provided for appropriate health and safety issues, including:

Isolation rules on presenting symptoms of COVID-19, including high body temperature, loss of sense of smell and taste, and ongoing dry cough.

Contact prevention and social distancing.

Hygiene-related protocols

Meeting other people safely in areas with social distancing enforced by following the six-person rule for a group unless everyone lives together and making sure that at least one person in the group provides their contact details.

Our breakfast area is open from 7 to 10 am; and distance between the tables and between the guests is kept.

Business meetings / events of up to 30 people indoors IF the social distancing measures applied can be maintained.

CLEANING AND MAINTENANCE PROTOCOLS

Hand sanitizers available at reception.

Stair handrails and contact points are cleaned and disinfected at regular intervals.

Public areas are cleaned according to protocol. All tables, chairs and hard surfaces are cleaned with appropriate chemicals at regular intervals.

All door furniture is disinfected at regular intervals and doors are kept open whenever possible without contravening fire regulations.

All employees must wear the appropriate Personal Protective Equipment, including disposable gloves and masks where appropriate; and all to receive specific training on the use and application of cleaning chemicals and disinfectants.

All contact points in guest bedrooms and meeting rooms should be cleaned with the appropriate approved chemicals.

Kettles, TV remote controls, and irons should be carefully cleaned as appropriate.

Bathroom toiletries that will be discarded upon guests’ departure.

RECEPTION

The check-in notebook should be cleaned with disinfectant after each use by guest.

Preferential cashless payments and secure payment service available through the company’s website, among others.

PDQ terminals sanitized after every desktop use.

All assigned rooms, whenever possible, will be rotated in use and will remain unoccupied for a period of 24 to 72 hours between the new guest’s occupancy.

ADVANCED DIGITAL SERVICES

To minimize interaction and direct contact with the surfaces of our hotels, we offer various technical and digital solutions to all our guests:

Online check-in: online service to check-in before arriving at the hotel, this reduces interaction with the person .